Join us and be a Pos Malaysia Wira!
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At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant opportunity it represents.
Own It :
- Record transactions in respective system provided by Pos Malaysia
Build Trust :
- Engage with internal counterparts in solving issues
One Team :
- Working collaboratively with the team to solve customer issues within the timeline
Move Fast :
- Adapt, simplify and act quickly
Delight Customers :
- Provide solution and follow up until customer’s issue is resolved
- Manage customer interactions via multiple channel such as call, chat, email and social media
Job Requirements:
- Posses at least STPM/Diploma at any field or at least 3 years of working experience in contact center or customer service industry
- Posses good communication and writing skills (English & Malay language)
- Proficient in using Microsoft Office product suite; MS Excel, MS PowerPoint and MS Word
- Familiar with contact center environment is an advantage
- Excellent interpersonal skills with the ability to develop and maintain effective relationships
- Able to work on shift basis, over time and public holiday
- Able to commute independently to Pos Malaysia designated work location
Additional information:
- First year employment is based on 1 year contract basis
- Subsequent year employment will be offered based on performance review
This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history
Interested candidates please submit your application through Jobstore.com
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